FAQ

SHIPPING

Shipments are sent out Monday to Friday (excluding holidays).  Orders placed before 11am PST will be shipped same day.

Orders are shipped from Canada Post out of British Columbia
Expedited shipments you can expect 3-10 business days for arrival
Express shipments you can expect 2-3 business days for arrival

DUE TO COVID - NO DELIVERY TIMES ARE GUARANTEED - EXPECT DELAYS

Tracking is emailed from Canada Post once your order has been fulfilled.

Please contact hlgquestions@hotmail.com for any issues with your shipment.

REFUND POLICY

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hlgquestions@gmail.com.

Shipping
To return your product, you should mail your product to:

PO Box 423
Qualicum Beach BC,  V9K1S9
CANADA

You will be responsible for paying for your own shipping costs for returning your item.  Insurance is recommended, we are not responsible for lost or damaged returns.  Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.